Product Bulletin for Amicus Attorney 2010 Premium Edition (including Amicus Mobile 2010)

Release 10.0.1 (SP1)

Feburary 3, 2011

In this list, outstanding known issues in the current build of Amicus Attorney 2010 Premium Edition are grouped together by topic.

Table of Contents

Issues for Amicus Administrators Only:

Windows 7 and Vista

24350—Under Windows 7, the AutoDialer feature might fail – the phone number is not automatically dialed when you click the phone icon in Phone Call Details or on a person’s Business Card.

22395b/22620If running WordPerfect X5 under Windows 7 or Vista, the Amicus Tasks Toolbar might not appear. (This does not affect your ability to Save a generated Document to Amicus during Document Assembly.)

22047/22048/22103If the Workstation runs a 64-bit edition of Windows 7 or Vista, then after installing the Amicus Tasks Toolbar (you must temporarily Run as Administrator to perform this task) the Outlook view of the Communications module might be unavailable and the E-mail - Basic dialog in Preferences might take a long time to display.
SOLUTION: After installing the Amicus Tasks Toolbar, exit Amicus Attorney and log back in (without running as Administrator.)

21994—Full-text Document Searches in Amicus might ignore Word, Excel, and PowerPoint documents that are in an Office 2007 or later file format (.DOCX, .DOCM, .XLSX, .PPTX, etc.)
SOLUTION: At the Amicus Application Server, install the appropriate iFilter Pack for the Windows Indexing Service, available from the Microsoft website:
For Microsoft Office 2007, download from http://www.microsoft.com/downloads/details.aspx?FamilyId=60C92A37-719C-4077-B5C6-CAC34F4227CC&displaylang=en#filelist
For Microsoft Office 2010, download from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5cd4dcd7-d3e6-4970-875e-aba93459fbee&displaylang=en

21974—At a Workstation running Windows with User Access Control (UAC) enabled, a user logged in with Windows “Power User” Group rights cannot install or use the Amicus Tasks Toolbar in WordPerfect.
SOLUTION: Log in at the workstation as a user with Windows “Administrators” Group rights. This is necessary both for installation and use of this feature in WordPerfect.

21909At a Workstation running Windows 7 with Word 2003, Word terminates unexpectedly when you attempt to save or exit the generated document. This issue does not occur if running Windows 7 with Outlook 2007.

21906At a Workstation running Windows 7 with Outlook 2003, attempting to display the Outlook view of the Communications module causes an Exit/Ignore error. This issue does not occur if running Windows 7 with Outlook 2007.

Preferences

22241 (Resolved in SP1)—The preference to set new To Do’s for Progressive Priority by default has an effect only if you open the To Do Details dialog when creating the Event.
SOLUTION: Apply Service Pack 1 to resolve this issue.

Dailies

19687—If the path for a “Folder” Document or “Win Explorer” Dashboard element is specified as a UNC network path (e.g. \\Alaska\ClientHistories) rather than as either a local path or a mapped drive letter path, the folder will open in a separate Windows Explorer window instead of within Amicus.

Files

23775—Any changes entered in the core fields of File Details (Summary, Main Note, etc.) after choosing File > Save and before closing the File will not be saved.

23630—Selecting a Firm Member Group for assignment to a File does not result in that Group being listed on the People on File list.

23578—When a Contact who is not a member of any People Groups is added to a File, their Role on the File might not be automatically set to “Other” by default.

22609 (Resolved in SP1)—In the Custom Records list view of File Details, numeric and currency fields over 5 digits might be shown truncated.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22318 (Resolved in SP1)—In some cases after upgrading to Version 2010, the Change Assignment function in the Files Index or People Index might fail.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22266—On a File, assigning Contacts via a Contact Group that includes a Contact you are restricted from viewing causes an exception error.
WORKAROUND: In the Select People dialog, show My Contacts - Who Are - <Contact Group> (e.g. Witnesses) and then select the desired Contacts listed from that Group. (These will be only those Contacts you are permitted to view.)

22253—In the Custom Records view of File Details, items sorted by date are sorted alphabetically by the month name rather than chronologically.

22227—After a QuickFind in the Files Index, filtering the list to a File Type might show incorrect results.
WORKAROUND: After a QuickFind, select the All option in the control panel to reset the display list before proceeding to select other filters.

21975—Some display issues occur in the Custom Records view of File Details (multiple scroll bars shown at bottom, horizontal space not allocated effectively).
WORKAROUND: Maximize the File Details dialog.

21901/22205/22566—In File Details for a File with no Contacts assigned, if you filter the People On File list to All or Firm Members and place the cursor over the list, it changes to a waiting icon. And if you then click on any Firm Member other than the first, an exception error occurs.

19856—After displaying a Documents Folder view in File or People Details, clicking My Documents or All Documents might have no effect.
WORKAROUND: Select another view in the list, such as Summary, before clicking My Documents or All Documents.

People

24349—An E-mail Address in the format Name@x.com (where x represents any single letter), cannot be assigned to a Contact.

23836—Any changes entered in the Main Note or Contact Basics fields of Person Details after choosing File > Save and before closing the Contact record will not be saved.

23352 (Resolved in SP1)—When associating a Contact with a File or other item, if you start to create the Contact but it matches an existing one to which you are not already assigned and you choose to use that existing Contact instead, an exception error occurs (unless you have Firm Contact rights).
SOLUTION: Apply Service Pack 1 to resolve this issue.

23165 (Resolved in SP1)—Unless you have Firm Contact rights, you can associate a Contact with a File or other item only if you are already assigned to that Contact.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22318 (Resolved in SP1)—In some cases after upgrading to Version 2010, the Change Assignment function in the People Index or Files Index might fail.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22234—If you enter a phone number preceding an address in the Contact QuickEdit box in Person Details, that number is added in the address field rather than the phone field.
WORKAROUND: Entering the phone number after the address will ensure that the number is not considered by the parser to be part of the street address.

22217—After a QuickFind in the People Index, filtering the list to selected Groups might show incorrect results (because neither Contacts nor Firm Directory is selected).
WORKAROUND: After a QuickFind, select the Contacts or Firm Directory option in the control panel to reset the display list before proceeding to select a Group.

22104—As you reschedule one of a pair of overlapping Appointments by resizing it or dragging it up or down in the graphical section of the Calendar Day view, it might move to the other side of the other Appointment. For example, if its start time changes from after to before that of the other Appointment, it moves from the right to the left of the other Appointment.

20312b/22040—Phone numbers with a Country Code, Area Code, or Extension entered in the Contact QuickEdit section of Person Details, or entered or edited in the Communication Details section of the Basics view of Person Details, are not parsed and stored properly.
WORKAROUND: Open the Person’s Communications Details dialog to enter these phone numbers.

19856—After displaying a Documents Folder view in File or People Details, clicking My Documents or All Documents might have no effect.
WORKAROUND: Select another view in the list, such as Main Note, before clicking My Documents or All Documents.

Calendar

23662—In the “Do you want to save the changes” dialog that appears when you perform an action in an unsaved Event Details (e.g. creating a Time Entry or Link), clicking Yes cancels the action.
SOLUTION: Please contact Technical Support for assistance.

22388—When creating a new Event from a File, if the default is a To Do, then changing that To Do to an Appointment might cause a “not permitted” error message.
WORKAROUND: Contact Technical Support for assistance.

22229 (Resolved in SP1)—If a Precedent is created from a To Do set for Progressive Priority, the To Do generated from that Precedent will not be set for Progressive Priority.
SOLUTION: Apply Service Pack 1 to resolve this issue.

21950—Repeating To Do's might appear with incorrect number-of-days-on-list information.

21930—If you change an Appointment’s Category to one that is assigned a different color, that change might not be reflected immediately in the Appointments list at the right in Day view of the Calendar.
WORKAROUND: Refresh the display by going to another day or view and then returning.

20358—The Time - New Entries Preference for creating a Time Entry when a To Do is marked Done is not applied to Repeating To Do’s.

Tasks

17096—When a Timeline view of the Tasks module is printed, two pages are printed: one for the range shown and one for the next range.

16500—In a Month-based Timeline view of the Tasks module, selecting a Task and then pressing Shift+DownArrow to select a range of Tasks causes an error.
SOLUTION: To select multiple Tasks in this view, use Ctrl-click and select each individually.

Time

23386—When posting Time Entries, the “Would you like to save a copy of the posted time entries for printing or other purposes?” prompt does not appear. This is because you earlier selected the “Do not show me this message again” option.
WORKAROUND: If you want the prompt to start appearing again, please contact Technical Support for assistance.

20361—When editing the description of an existing Time Entry in Time Entry Details, the Tab key navigates to the Timer rather than the Duration.

Communications

23639—In the “Do you want to save the attachment” dialog that appears when you select an unsaved attachment in E-mail Details, clicking Yes cancels the action.
SOLUTION: Please contact Technical Support for assistance.
18677—If you created a Phone Message for another Team Member, opening it again marks it as Read.

E-mail Integration

23023 (Resolved in SP1)—From File Details, you can reply only to the E-mails that were sent to or from you.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22307a (Resolved in SP1)—Attachments on Saved and Unsaved E-mails cannot be viewed unless the attachment is first saved.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22162—After returning from the Tutorial or another Firm Member’s Office, the Outlook view of Communications might not be available
WORKAROUND: Display another view and then try again.

21984If E-mail Integration is enabled at the time of upgrade to Version 2010: E-mail Auto-Save does not begin to work immediately upon logging in a Workstation the first time after upgrade. (This occurs because the Unsaved E-mail Cache is being rebuilt in the background, and must finish before any new e-mail are processed. This might be lengthy, depending on your E-mail Integration preference settings and your volume of e-mail. This process does not start until any Outlook Contacts & Calendar login-time exchanges have completed.)
TIP: If you prefer to run this process in the foreground, then immediately after logging in, go to the Office module, choose Preferences, click Links - Outlook - E-mail Basic, and click Initialize.

21907—In some cases, the Amicus Tasks Toolbar might not appear in Outlook after you have enabled it from the option in your Outlook - E-mail Basics Preferences.
WORKAROUND: Restart Outlook.

21485—With Auto-Save turned off, in some scenarios forwarding a Saved E-mail previously associated with a File does not result in the forwarded e-mail also being saved and associated with that File. In some cases, it may appear to be saved in the Outlook view, but it is not.
WORKAROUND: If Auto-Save is turned off and you wish to work with e-mail directly in Outlook (or via right-click commands in the embedded Outlook view of Communications), you must enable and activate the Amicus Tasks Toolbar in Outlook in order for proper processing to take place. (Enable the Toolbar from your Preferences. Activate it by clicking any button each time Outlook is started.)

18966—If you set your Outlook e-mail signature block to be included in e-mail that you send from Amicus, any graphics included in the block will appear as a red X in the e-mail.

 Library 

22313—In the Location Detail dialog, clicking the Location button and selecting a different section does not change the Library Page location.
WORKAROUND: In the Library module screen, drag the Page from one section to another in the list.

  Document  Assembly and E-mail Merge 

23360—If you open another Firm Member’s Office and they have a different version of Word installed, or the same version installed to a different relative location, their Word path setting in Document Assembly Preferences is used instead of your own and document generation will fail. (A similar problem occurs if you log in at that Firm Member’s Workstation.)
WORKAROUND: At all Workstations, create in the same relative location a Windows Shortcut to the local Word .EXE file (e.g. C:\WordShortcut). Use the same Shortcut Name. In Amicus at each Workstation, go to the Office module, choose Preferences, and click Documents - Document Assembly. In the Microsoft Word field in Step 3, specify this Shortcut path and click OK. Exit Amicus and log back in to update your Preferences.

23236—Changing the availability of a Merge Template from only selected Firm Members to All Firm Members has no effect.
WORKAROUND: Please contact Technical Support for assistance.

22500/22502 (Resolved in SP1)—If a Merge Template is set to Template-Specific Output, the Today’s Date and firm information fields (Firm Name, Firm Primary Address, Writer’s Name, Firm Member Full Name, etc.) might not output.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22395a (Resolved in SP1)—If running WordPerfect X5, Amicus HotDocs (WordPerfect) Merge Templates cannot be created, edited, or used for generating documents.
SOLUTION: Apply Service Pack 1 to resolve this issue.

18904—A document generated for multiple Files or People (selected in the File Index, People Index, or Search Results) does not merge the items in alphabetical order.

17920—When adding or editing a Group from Template Management, pressing <Enter> does not save the Group name.
SOLUTION: Simply click elsewhere, outside of the Group name box.

 Document Management 
 

19687—If the path for a “Folder” Document or “Win Explorer” Dashboard element is specified as a UNC network path (e.g. \\Alaska\ClientHistories) rather than as either a local path or a mapped drive letter path, the folder will open in a separate Windows Explorer window instead of within Amicus.

Offline

23504—Amicus might terminate unexpectedly with an “invalid session” message when you go Offline or back Online.
WORKAROUND: This message might appear if your session is temporarily lost during the transition from Offline to Online or vice versa. Simply log back in to Amicus.

19305—If Offline capability is enabled at the firm, adding an Amicus record might occasionally fail with a SQL error message: “The insert failed. It conflicted with an identity range check constraint…”. This can occur at a Workstation that has not gone Offline or Online in a long while.
SOLUTION:
- If the problem occurs while you are working Offline, resolve the issue by going Online (and then back Offline if desired).
- If the problem occurs while you are working Online, please contact Technical Support for assistance.

Miscellaneous

24153—Printing Reports or the Conflict Check results might cause an exception error (“Exception caught in ReportManager Download Login”).
SOLUTION: Please contact Technical Support for assistance.

23330—If you enter the Server Name incorrectly in the Amicus Login dialog, cancel the “unable to connect” message that appears, and enter the correct Server Name, the login might continue to fail.
WORKAROUND: Cancel the Login dialog and start over.

22574—Upon attempting to log in to Amicus at your Workstation, an “Invalid Session” error might appear.
WORKAROUND: Log in from another Workstation, exit Amicus, and then return to your own Workstation. If the problem persists, please contact Technical Support for assistance.

23529—If upgrading a Workstation with Offline components from Version 2010 to Service Pack 1 under a 64-bit Edition of Windows, an “Amicus is unable to detect the SQL Server you are running” error might appear.
WORKAROUND: Simply click OK to continue the upgrade.

22449—The Files or People Index might display at the wrong size after Amicus was Restored Down and later Maximized, or vice versa.
WORKAROUND: Refresh the screen by going to another module and then returning.

22376—After changing to Daylight Savings Time, information shown in the Amicus lists and Calendar might not refresh properly. New Amicus records and changes to existing records might not appear. For example, a rescheduled Appointment might still be shown on its original day and time.
WORKAROUND:
1. Restart the Amicus Service. To do this:
a) Ensure that all users are logged out of Amicus Attorney and, if applicable, Amicus Accounting and Amicus Mobile.
b) Log on to the Amicus Application Server as a user with Windows “Administrators” Group rights.
c) From Windows > Control Panel > Administrative Tools > Services, right-click “Amicus PE Service” in the list at the right, and choose Restart.
d) Users may now log back in to Amicus (and, if applicable, Amicus Accounting).
2. For those using Amicus Mobile, it is necessary for an Amicus Administrator to reset Mobile licenses PRIOR to logging back in to Amicus Mobile.
a) From Office > User Management, clear the Mobile license checkbox for all Amicus Mobile users.
b) Reselect the Mobile license checkbox for those users.
3. Those who use Amicus in Offline mode and experience data display issues should restart their computer and log back in. This automatically restarts their Amicus Service used when Offline.
If you are still experiencing data display issues after completing the above steps, please contact Technical Support for assistance.

22370—In Office 2010, the Details, File, People, and Library Page buttons on the Amicus Tasks Toolbar do not change state properly when Word .DOCX or Excel .XLSX format files are saved to a File, Contact, or Library Page.

22256 (Resolved in SP1)—Sometimes when you open the Firm Member Availability dialog, a red X appears and Amicus might terminate unexpectedly.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22184 (Resolved in SP1)—During the Amicus Attorney evaluation period, the splash screen fails to indicate the number of evaluation days remaining.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22123—REPORTS: For Date/Time parameters in custom reports created in Crystal Reports, the Amicus report parameters dialog shows only the Date portion.

21812—In rare circumstances, Word customizations (such as AutoText list changes) that you make might not be saved successfully (to your Normal.dot template).
SOLUTION: Restart Word and make your customizations. Do not use the Amicus Tasks Toolbar during this Word session, until your customizations are saved.

20768—REPORTS: For Number parameters in custom reports created in Crystal Reports, the Amicus report parameters dialog allows you to enter only integers, not decimal numbers.

18724—Your sort settings for lists are not always saved when you close a module or window.

18385—After opening the Tutorial, or another Firm Member’s Office as a Guest, the Office > Back To My Office command is not available.
WORKAROUND: In the Office module, choose Return To My Office in the control panel.

18134—If the Amicus Tasks Toolbar is installed, then while an e-mail message is open and in focus in Outlook, you click on a Mail list column heading (“To”, “From”, “Received” etc.) to sort items, that column will be deleted from the view.
WORKAROUND: To get a deleted column back, right-click on a column heading and choose Field Chooser. Drag the desired column from the Field Chooser dialog to the desired location among the column headings.
SOLUTION: To avoid deleting columns, ensure that focus is on the Mail list view before clicking on columns. Or, at the beginning of each Outlook session, drag the Amicus Tasks Toolbar up next to another Toolbar.
16943—A module screen (such as the Files Index) might appear with your Windows Desktop image shown in some areas of the navigation pane at the left.
WORKAROUND: Refresh the screen by going to another module and then returning.

12471—The Windows Display Properties, Advanced setting of Large Size (120 DPI) might adversely affect the appearance of Amicus screens. We recommend Normal Size (96 DPI).

9266—Customizing the Amicus Tasks Toolbar attributes from Microsoft Office applications (e.g., removing one of the buttons) will cause problems.

s107—Amicus smart tags for Contact Full Names are not supported in Word 2002 (XP) and Excel 2002 (XP).

Outlook Contacts & Calendar Link

23913—Firm Members fail to exchange to Outlook as Contacts in accordance with the Link setting.

23672—During the first login following a reinstall or upgrade of a Workstation that has the Outlook Link enabled, Advanced Security for Outlook prompts might appear.
WORKAROUND: Select the Allow Access action and the Always Perform This Action For This File option, and click OK. (This needs to be done only once at the Workstation.)

22631 (Resolved in SP1): Events you add in Amicus while Offline do not synchronize to Outlook after you go back Online. Similarly, Events added by or for you in Outlook while you are Offline in Amicus do not synchronize to Amicus after you go back Online.
NOTE: After applying Service Pack 1, you will be prompted to first perform an Outlook Exchange whenever you choose to go Offline. Performing that function each time will ensure that these problems do not occur.

22428 (Resolved in SP1)—When an Amicus Repeating Event has an occurrence, it is instantiated and the repeat series is assigned a new Start Date. The instantiated Event is exchanged to Outlook as a new, non-Repeating Appointment or Task, while the Outlook Repeating Event maintains its original Start Date, resulting in duplicate Outlook Events.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22280 (Resolved in SP1)—If you have the Outlook Link set to process Event deletions only from Amicus to Outlook, and you delete an Event in Amicus that has already been deleted in Outlook, a record export error appears in the Outlook Link Log.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22271 (Resolved in SP1)—If a To Do is marked Done from a list in the Calendar module but no other changes are made to that record, it might not exchange to Outlook.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22201 (Resolved in SP1)—If a Firm Member assignment is changed on a Contact or Event but no other changes are made to that record, it will not be exchanged to Outlook for the newly assigned Firm Members. (This includes assignments through Contact or Event details, the Change Assignment function, or by adding the Firm Member to a Firm Group that is assigned to the record.)
SOLUTION: Apply Service Pack 1 to resolve this issue.

22194 (Resolved in SP1)—An Amicus Contact that is a Company record (no individual name) with the same Company Name as an already exchanged Individual Contact fails to exchange to Outlook.
SOLUTION: Apply Service Pack 1 to resolve this issue.

20859—If using the Outlook Link, and the Windows standard regional setting at your workstation is different from that at the Amicus Application Server (e.g. “French (Canada)” vs “English (Canada)”), and you change the priority of a To Do in Amicus, the priority might change back to its original level after an exchange with Outlook.

Worldox Link

23710—If using the Worldox Link, during the save of an Unsaved E-mail in Amicus that has an attachment, the attachment opens or a “path not found” error appears.

  Accounting – Amicus Accounting Link  
 

22387/22464/22589 (Resolved in SP1)—If a File exchange occurs while the Primary Client is locked, Amicus Attorney might terminate unexpectedly. And, the Primary Client might remain locked after a File exchange has occurred.
SOLUTION: Apply Service Pack 1 to resolve this issue.

 Accounting — PCLaw Link 
 

22649—When using the Amicus Attorney-PCLaw Link, PCLaw creates temporary files (~PL*.tmp) which are not automatically deleted.
WORKAROUND: To avoid excess use of disk space, start PCLaw occasionally on the Server. Upon startup, PCLaw automatically deletes temporary files older than 7 days.

22120—New Task-Based Billing Code Sets created by the firm (in Firm Settings) are not available in the Link Wizard for mapping to their PCLaw or Timeslips equivalents.
WORKAROUND: Please contact Technical Support for assistance.

21167PCLaw 10: Upon initialization of the Link, Rate Values for the Amicus Activity Codes and Task-Based Billing Task Codes mapped to PCLaw Task Codes will not synchronize from Amicus to PCLaw when the Link is set to synchronize values in that direction. This issue also occurs upon adding a new Amicus Billing Rate to PCLaw (as a Rate Category) via the Link wizard.

21166PCLaw 10: Upon initialization of the Link, some Billing Rate Values for Amicus Timekeepers mapped to PCLaw Lawyers will not synchronize from Amicus to PCLaw when the Link is set to synchronize values in that direction. Note that this issue does not occur for Rate Categories that ship by default with PCLaw.

13243—If you delete mapped Types of Law or Task Codes in PCLaw, the File Type and Activity Code mapping dialogs in the Link Configuration wizard will then show the mappings incorrectly.
SOLUTION: In the mapping dialog in the wizard, clear the mappings, click Close, click Yes to save the change, return to the dialog, and remap the codes as desired.

Accounting – Timeslips Link

22120—New Task-Based Billing Code Sets created by the firm (in Firm Settings) are not available in the Link Wizard for mapping to their PCLaw or Timeslips equivalents.
WORKAROUND: Please contact Technical Support for assistance.

18690—If no one is currently logged in at the Amicus Application Server (e.g. because the computer was restarted but Amicus Attorney and Timeslips are not configured for automatic logins, as detailed in the Link Guide), any attempt to use the Timeslips Link will cause the Amicus PE Service to terminate. (For example, if a user attempts to post a Time Entry, or saves a new File which is to be exchanged to Timeslips.)
WORKAROUND: Someone must log in to Windows at the Server before Amicus may communicate with Timeslips.

Amicus Mobile

24334—On a BlackBerry device, new Time Entries can be created, however existing Time Entries cannot be edited or deleted. Edits and deletion of these items should be done at the Workstation.

22893—Initializing Amicus Mobile on a BlackBerry device fails if the names of any Amicus Contacts or Firm Members contain an accented letter or special character.

22890 (Resolved in SP1)—Initializing Amicus Mobile on a BlackBerry device fails if any Full Matter Names contain a paragraph or line break.
SOLUTION: Apply Service Pack 1 and then contact Technical Support.

20260—After opening another Office as a Guest, any changes made subsequently in Amicus Attorney might fail to exchange to your Mobile device. (Changes made on your device will continue to exchange to Amicus Attorney.)
WORKAROUND: Reinitialize Amicus Mobile on the device.

20258—Amicus Mobile Server might not work if installed on a server running Windows Small Business Server 2008 or later. Other websites and HTTP services provided by that server might also fail.
SOLUTION: IIS requires additional configuration after Amicus Mobile Server has been installed. Please contact Technical Support for assistance.

18676—Viewing the details of a Phone Message in Amicus Mobile does not automatically mark it as having been read.

18666—If you have two calls (due to Call Waiting), switching away from one call to the other does not trigger the prompt to create a Phone Call record on that call in Amicus Mobile.
WORKAROUND: To create a Phone Call record on the call you are ending first, tap or click End Call rather than simply switching away from it. In a few moments, your phone will ring to resume your other call. Note, however, that if you choose to create a Phone Call record on this other call as well, its duration field will include only the time since the call was resumed.

18665—A Phone Call record created upon completion of an inbound or outbound call on an Amicus Mobile device records the end time rather than the start time of the call.

18663/18664—In Amicus Mobile, you are permitted to assign Contacts to a File that you have been restricted from editing. (These assignments do not, however, affect Amicus Attorney.)

18655/18656—If a Time Entry is created on a Phone Call in Amicus Mobile, the Time Entry icon might still be shown for that record in Communication lists in Amicus Attorney.

18639—Changes to Contact information in Amicus Attorney (name, primary phone number, primary e-mail address) are not exchanged to the Contact On File lists in Amicus Mobile until that File has been changed in Amicus Attorney and exchanged to Amicus Mobile.

18633—When sending a new Sticky from the Notes module, the “To” selection list of Firm Members does not reflect additions, deletions, or name changes done in Amicus Attorney since you last Initialized Amicus Mobile.
WORKAROUND: Reinitialize Amicus Mobile occasionally.

18615—When replying to a Sticky on a Smartphone device, the number pad is activated and the corresponding alphabetic letters cannot be entered in the message field.
WORKAROUND: Navigate out of the message field and then go back.

18569—If a Time Entry is created in Amicus Mobile on a File that is set to a Flat Rate or Other hourly billing rate, it will be sent to Amicus Attorney with a Rate Value of 0.

18563—If a File is currently locked by another user, you can still select or clear its Mobile checkbox in the Files Index but this action has no effect. No warning message appears.

18277—Some Windows Mobile devices when set to portrait orientation might truncate the left side of the Settings screen.
WORKAROUND: Set the device orientation to landscape while configuring Settings.

16447/18653—Initialization of Amicus Mobile fails to detect a lack of connection, and might show an invalid “successful” message. (Ensure that the device is cradled or is otherwise connected.)

Issues for Amicus Administrators Only

Firm Settings & Customization

17944—The Designer window for a Custom Record Designer window might not maximize properly (unusable white areas appear).
SOLUTION: After maximizing the window, click the right arrow at the bottom of the navigation panel to browse to the next Custom Record. (If you have another Custom Record defined, then click the left arrow to browse back to the original Record.)

12897—In the Field Attributes dialog for a Text Custom Field on the Custom Page or Record Designer, you are permitted to enter a Maximum Length of more than 255 characters but, upon saving, the value changes to 255 without a warning.
SOLUTION: For a Custom Field that can hold more than 255 characters, use a Memo Custom Field.

12670—If the firm’s shared documents folder (specified in General – Document Management Firm Settings) is not configured for indexing by Microsoft Indexing Service, or that Service is not running, an error message appears whenever a user attempts to perform a full text document Search.
SOLUTION: To configure a folder for indexing: At the Amicus Attorney Application Server, go to Windows Control Panel > Administrative Tools > Computer Management and, in the navigation list at the left, choose Services and Applications > Indexing Service > System > Directories. On the toolbar, choose Action > New > Directory and specify a folder; repeat this step for each folder you want indexed.
We also recommend that the Indexing Service be set to start up automatically whenever the Amicus Server is restarted. (This can be done at the Server, via the Startup Type field in the Properties dialog for the Indexing Service.)

User Management

18779b—Firm Members who were designated as “Former” in Version 2008 or earlier cannot be removed from the Firm Groups of which they were members.
WORKAROUND: Please contact Technical Support for assistance.

Import

19767—If importing Files with the match criteria set to Short File Name AND either Client ID or Matter ID, then an import record that matches on Short File Name only will be imported as a File with a duplicate Short File Name.

17284—Comma Separated Values format files that have undelimited blank fields in the last columns cannot be imported (“Number of fields found is less than expected” error). The exporting of Outlook Contacts creates files of this type.
SOLUTION: Before importing, open the file in Excel, add another column, and enter any multiple-character data in it. In the Import Field Mapping and Attributes dialog of the Amicus Import wizard, map that extra column as an “<Unused Field>”.

Other Administration

22760—Under 64-bit editions of Windows, Amicus full text document searches might fail

22380—New installation of Amicus Server or Amicus upgrade to Version 2010: When you restart the Amicus Server to complete the install or upgrade, the computer might continuously restart. (This is caused by the automatic start of Amicus PE Service failing repeatedly.)
SOLUTION: Please contact Technical Support for assistance.

22334—Upon restarting Amicus Server, or logging in to Amicus at the Server, the following message might appear: “WARNING! Uninstalling Amicus will delete your database including Shared Documents, Merge Templates, pictures, and Reports. BACK UP ALL DATA BEFORE PROCEEDING! Would you like to continue?”.
This or other undesired effects might occur if you delete, rename, or move any of the \AMICUS subfolders or files that were created during the Amicus Server installation, such as the \AMICUS\Amicus Attorney PE Server\DocumentAssemblyTemplates folder, or the \AMICUS\Amicus Attorney PE Server\SharedDocuments folder.
SOLUTION:
1. If the uninstall message appears, answer No to avoid uninstalling Amicus.
2. Undo your changes, that is, restore the default \AMICUS subfolders and files.
If you need assistance, please contact Technical Support.

22270/22459 (Resolved in SP1)—Conversion from Small Firm Edition or Version 5: If converting a database that has a large number of Time Entries or Custom Fields, the process might hang.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22244 (Resolved in SP1)—Applying your Amicus Attorney License from the Login dialog causes an error. (This is not a problem if you apply your License from the Administration > User Management screen.)
NOTE: After applying Service Pack 1, you can apply your license from the Login dialog, log in to Amicus, then exit and log back in. Proceed to assign your Amicus licenses to the appropriate Firm Members from User Management in the Office module.

22235—Under Windows Server 2008 or later, or SBS 2008 or later, the System Check performed during installation of Amicus Server might incorrectly report that the ASP.NET component is missing.
RECOMMENDATION: Proceed with the installation and afterward choose File > Print Preview from the People Index. If this works, you may simply ignore the message.

22232—If an Amicus install or upgrade fails to create or update the database properly, you will not be able to log in successfully.
WORKAROUND: Contact Technical Support for assistance.

22219 (Resolved in SP1)—Under Windows Server 2008, Amicus PE Service might not start automatically after the Server is restarted.
SOLUTION: Apply Service Pack 1 to resolve this issue.

22202/22203—In the Maintenance - Utilities dialog of Firm Settings, the database Backup Location cannot be set to a location that is in a different domain than the Amicus Database Server. (SQL Server requires that the backup location be in the same domain.)

21966—If a user is currently logged in, attempting to change their Administrator or Timekeeper status by selecting or clearing the corresponding checkbox in the User Management list has no effect.
WORKAROUND: Select the user in the User Management list, right-click and choose Open Admin Profile, change the user’s Administrator or Timekeeper status from the user’s Administration Profile dialog, and click OK. Then click Refresh in the User Management screen.

17900Conversion from Small Firm Edition or Version 4 or 5: Hyphens in Custom Field Labels are deleted upon conversion. For example, “Pre-judgment Interest Rate” becomes “Prejudgment Interest Rate”.
s106—Editions of Windows that do not use the Latin-1 Roman character set with accented western European characters (ISO 8859-1) are not currently supported.

s101—If any Firm Members use mapped drives to reference the location of attached Document files and folders document templates, etc., ensure that their mapped drive connections to those machines will not be lost periodically. This applies to several versions of Windows. For details, see the Microsoft Knowledge Base article “Mapped Drive Connection to Network Share May Be Lost” at http://support.microsoft.com/default.aspx?scid=kb;en-us;297684. The article describes two alternative ways of addressing this issue. If you choose to edit the Windows Registry and need assistance, please contact your network technician.

 

For further information, contact:

Gavel & Gown Software Inc.
Phone: 800-472-2289/416-977-6633
Fax: 416-977-2563
www.amicusattorney.com
info@amicusattorney.com

Copyright © 2011 Gavel & Gown Software Inc. All rights reserved.
AMICUS and AMICUS ATTORNEY are registered trademarks, and AMICUS ACCOUNTING,AMICUS MOBILE, AMICUS MOBILE SERVER, and DO are trademarks of Gavel & Gown Software Inc.
All other trademarks referenced are the property of their respective owner. Gavel & Gown Software Inc. disclaims any proprietary interest in trademarks other than its own.