Technical Support Plan
The Amicus Annual Technical Support Plan was designed to give you peace of mind. This is why every plan includes unlimited calling, giving you the flexibility to call as many times as you like, whenever you need assistance.
When you sign up for a Technical Support Plan you get:
- Unlimited Telephone Support: Call us toll-free with an unlimited number of inquiries - In North America Only.
- Pre-Arranged Call Backs: Schedule a time that is convenient for you to have one of our support technicians call you.
- Unlimited Email Support: Send your technical support questions to support@amicusattorney.com and we will respond back.
- Remote Desktop Assistance: Technical Support Representatives can remotely access your desktop to help diagnose and resolve issues. (Customers always have full control of all remote sessions including access to a log of support activity. This service requires Internet access at the workstation - a high-speed Internet connection works best.)
Plans are active for 12 months from their purchase date.
Frequently Asked Questions
Pricing
You must purchase a plan for an amount of users equal to the number of Amicus product licenses that you have registered. Firms purchasing two Amicus products (e.g. Amicus Attorney Premium Edition and Amicus Premium Billing) must purchase maintenance or support for both products if they purchase maintenance or support at all. See Pricing Sheet
Supported Products
- Amicus Attorney 2013
- Amicus Premium Billing 2013
- Amicus Attorney 2012
- Amicus Premium Billing 2012
- Amicus Small Firm Accounting 2012
- Amicus Attorney 2011
- Amicus Premium Billing 2011
- Amicus Small Firm Accounting 2011 (formerly Amicus Accounting 2011)
- Amicus Attorney 2010
- Amicus Accounting 2010
Previous product versions are no longer supported.
