In every call we have with you we will do our best to ensure that you receive the complete assistance you require. Normally this can be done within about 15 minutes. When you call with a problem or a question, we will not only answer your questions, we will also help you locate extensive written sources of information such as our online documentation. These materials help us to provide a high level of service to all our clients.
We ask you to recognize that it is unfair to our other customers to ask a technical support representative to stay on the line and wait while you read these materials or follow recommended procedures. If a call looks like it may take longer than 15 minutes to complete we may have to ask you to schedule a time for a call back.
Our technical support representatives will clearly identify with you each time you raise an incident, when it is closed, and how many you have left. If you have any questions about your incidents, just ask them.
Of course, if you buy an annual plan, you don’t need to worry about incidents, since you are entitled to an unlimited number.
The address for this service is email@example.com
To be fair to all customers we must limit such calls to approximately 10 minutes to ensure that we are able to remain responsive to all our customers. If the topic is complicated and requires knowledge of third party software (e.g. accounting links) we will suggest alternatives such as contacting one of our certified consultants who have the expertise to provide this service and who can schedule the time necessary to cover the topic properly.
If you have concerns that an agent is going over the same ground as the previous agent simply bring it to his attention. The agent can then follow an alternative course of action or check with the first agent or his Team Leader to ensure you are provided with the best possible service.
Please note that response times are not guaranteed for weekend service. If you are planning an activity for which you anticipate needing weekend service we strongly encourage you to call us in advance. We are happy to arrange fixed times for such calls.
If you are seeking assistance from a systems integrator, we highly recommend that you choose one who has been certified by Gavel & Gown for working with Amicus software products.
For a list of Amicus Certified Consultants, please visit the Find a Local Consultant webpage or contact our Sales Department at 800-472-2289 / 416-977-6633.
"Amicus practice management software is very comprehensive, functional, and practical for all types of legal professionals, from solos to large firms."Scheer & Montgomery, P.C.
"If you want to capture all of your lost time, this is the program to ensure that all of your time is accounted for. The only way to make sure your time is not billed is to ignore the program features."Law Office of Adam I. Skolnik, P.A.
"Buy it now. Don't wait. You will be amazed at how much time it will save, and how it will help organize your practice."Law Offices of Robin M. Estes
"There is no other product that does what Amicus Attorney Premium with billing does."Law Offices
"It is well worth the investment, the overall organization and billable time you'll gain from the purchase will give you a huge return."Men's Rights Law Firm
"Using Amicus Attorney increases your firm's profitability. It pays for itself with its ability to capture time entries for items you forgot."Law Office of Seth C. Weston PLC
"I recommend this product, and the company service behind it is excellent."Holbrook & Associates LLC
"I cannot imagine managing a law firm without Amicus Attorney. The graphics make it come alive."Steven Trolard & Assoc. PLC
"Amicus Attorney is a very user friendly and intuitive way to manage your law practice."Attorney at Law
"I highly recommend Amicus Attorney to any firm looking to modernize and more effectively manage your law firm and case load."Glassman, Bird, Schwartz & Park, LLP
"Easy to use and effective calendaring system that integrates with QuickBooks."Viles Law Offices, LLC
"It is easy to use and a great way to organize your client information and calendar."Jiwa Law Corporation
"We would strongly recommend Amicus Attorney for your firm. We appreciate the interface of Amicus and the front office and back office functionality."Berry Law Offices
"To be successful your firm requires a case management system and in my years of experience first as a law clerk and now as a lawyer is that Amicus Attorney is the best fit for a personal injury law firm."Roger R. Foisy Professional Corporation
"I would not be in practice without Amicus Attorney. It is the lifeline for enabling me to do what I do."KMK Law Corporation
"As a sole practitioner, I could not function without Amicus Attorney."Marc J. Littman, P.C.
"I like it. Its worked for me for over 10 years. Support is great. I haven't seen any similar product that does everything that Amicus does for the price."Frost Law Office
"It is so good, you will be able to reduce your overhead by eliminating staff or by using office time more efficiently."Law Offices of L. David Levinson, P.C.
"Amicus will allow you to combine every aspect of your legal firm in one spot from access to all documents, events, people associated with file, time spent and portability"Lexington-Fayette Urban County Government, Dept. of Law
"Amicus Attorney helps save time in finding information and keeps me on top of what needs to be done."Time & Cents Consultants LLC