Gavel & Gown Software Inc. is committed to total customer satisfaction. We recognize that great software products are only the beginning. For a complete solution, you also need great service. We deliver both.
Our team of highly trained technical support staff is dedicated to helping you get the most out of your Amicus solutions. That is why we offer a variety of comprehensive support services to meet your needs.
Hours: Monday - Friday, 8:30 am - 8:00 pm ET (weekend service can be arranged)
Telephone: 800-472-2289 / 416-977-6633
Annual Technical Support Plan: Receive unlimited technical support.
Amicus Maintenance Plan: Receive all of your software upgrades and unlimited technical support guaranteed for three years forward, at a price less than the cost of an upgrade!
Our knowledgeable support staff are here to help find solutions to technical problems you may have. Before contacting Technical Support, we suggest you take the following steps:
- Consult the online help for your Amicus product
- Review our Frequently Asked Questions
- Make sure that your hardware meets the minimum Amicus requirements, is properly configured, and all cable connections are secure
If you have run through the above steps and still require software/technical support, please have a designated contact person telephone 800-472-2289 (option 2) or email email@example.com.
Please be prepared to provide the following information:
- Your firm’s main ten digit phone number
- Product version and edition of software you are currently using, including third party integrations if applicable
- Your Amicus Server details (e.g., multicore processor and 8 GB RAM running Windows Server 2012)
- Exact error message, if any (Tip: Take a screenshot of the message)
- Steps you have taken to solve the problem
- Steps to recreate the problem
Writing down what you wish to accomplish, along with a detailed list of steps you have taken, will help Technical Support provide you with an answer more readily.
When contacting Technical Support by telephone ensure that:
- You are sitting in front of a computer running your Amicus product so that we can assist you interactively
- You have all appropriate documentation on hand so that we can refer you to useful reference material
To access support, you must have:
- a current Technical Support Plan
- a current Maintenance Plan
To purchase a support plan, please contact our Sales Department at 800-472-2289 (option 1).
We offer free technical support to Amicus Attorney customers to ensure that you get up and running smoothly. Free support is available for an initial 30 days after shipment or 3 service incidents, whichever comes first. We want to do everything we can to help you get started, but advanced items like setting up links to 3rd party products, data migration, training, or customization are not available for free. These services can be purchased by contacting our Sales department at 800-472-2289 / 416-977-6633.